At Zorble.online, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we are here to help. Please read our refund policy below.
1. Returns
You have [insert number of days] days from the date of receiving your item to request a return. To be eligible for a return, your item must be:
- Unused, in the same condition as when you received it.
- In its original packaging.
- Accompanied by the receipt or proof of purchase.
Certain items, such as perishable goods, customized products, or sale items, are non-returnable. Please check the product description for details on return eligibility.
2. Refunds
Once we receive your returned item, we will inspect it and notify you of the status of your refund. If your return is approved, we will process a refund to your original payment method within [insert number of days] days. Please note that it may take additional time for your bank or credit card company to process and post the refund to your account.
3. Late or Missing Refunds
If you have not received your refund within the expected time frame, please take the following steps:
- Check your bank or credit card statement.
- Contact your bank or credit card company, as processing times may vary.
- If you’ve done all of this and still have not received your refund, please contact us at [support email].
4. Exchanges
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, please contact us at [support email] with details of the issue, and we will provide instructions for the exchange process.
5. Shipping Costs
- Return Shipping: You will be responsible for paying the shipping costs for returning your item. Shipping costs are non-refundable.
- Exchange Shipping: If you are exchanging an item due to a defect or damage, we will cover the cost of shipping the replacement to you.
6. Contact Information
If you have any questions about our refund policy or need assistance with a return, please contact us at:
Email: support@zorble.online